Use the right route
Use the right route
- Gas odor: leave the building and call 911 outside, following Massachusetts guidance.
- Sewer overflow or possible public water interruption: use BWSC's current emergency information.
- Rental-code concern: notify the owner or manager and use Boston Inspectional Services if needed.
- Permit or historic exterior question: contact the City office responsible for that approval.
What this number can do
What this number can do
Call 877-702-1610 to discuss a possible independent plumbing connection. The site cannot promise who will answer, when service is available, or whether the recipient covers a particular address. Begin by asking for the business name, the responsible licensee, and confirmation that the requested Boston 02108 work is within scope.
Prepare the contact
Prepare the contact
- Have the address, unit, affected fixture, start time, water status, safe actions, and access owner ready.
- Describe facts before theories. Say where water appears and what use triggers it.
- Do not send payment, private documents, or building access codes through this static site.
- Record the identity, scope, exclusions, quoted terms, and next step given by the call recipient.
Official references
Check the source that owns the rule
Next notices
Continue with the related decision
Independent connection
Call for plumbing help
Describe the observable condition first. Confirm who answered, Boston 02108 coverage, the responsible licensee, availability, price, permit duty, and terms before authorizing work.