Build the condition record
Build the condition record
- State the date, time, fixture, room, water status, smell, sound, photos and whether another unit is involved.
- Describe any safe action already taken and do not hide cleaner, appliance, or damage information.
- Offer access windows and identify pets, mobility needs, alarm procedures and building contacts.
- Keep messages, work orders, entry notices, repair statements and the condition after service.
Why the pattern matters
Why the pattern matters
Boston says tenants can file a housing-code complaint and recommends trying the landlord first, though it is not required. Landlords need reasonable notice to enter for non-emergency repairs. A clear written request can help both sides distinguish an emergency entry from scheduled investigation.
Questions the record should answer
Questions the record should answer
- Is this an emergency safety issue, loss of essential plumbing, active damage, or planned repair?
- Who will send the provider and who authorizes work beyond diagnosis?
- When should the tenant use Boston Inspectional Services or 311 for unresolved code conditions?
- What follow-up confirms that service and damaged finishes were restored?
Official references
Check the source that owns the rule
Next notices
Continue with the related decision
Independent connection
Call for plumbing help
Describe the observable condition first. Confirm who answered, Boston 02108 coverage, the responsible licensee, availability, price, permit duty, and terms before authorizing work.