Immediate actions
Immediate actions
- Keep children and vulnerable occupants from the affected outlet.
- Do not rely on hand feel as the only measurement or open a heater panel.
- Record which outlets are affected, time since last hot-water use, and whether temperature varies.
- Notify the owner or manager promptly when the property is rented or equipment is shared.
What changes the response
What changes the response
Hot water can cause serious burns. CPSC identifies children and older adults as especially vulnerable, while Boston housing guidance gives a 110 to 130 degree outlet range for rental conditions. Equipment settings, storage, mixing and outlet temperatures are related but not identical, so avoid remote adjustments.
Questions before the handoff
Questions before the handoff
- Is the concern one fixture, one branch, one unit, or every outlet?
- What device controls storage temperature and what device limits delivery temperature?
- Will the proposed change preserve sanitation, equipment instructions, code, and occupant safety?
- What measured outlet result will be documented after correction?
Official references
Check the source that owns the rule
Next notices
Continue with the related decision
Independent connection
Call for plumbing help
Describe the observable condition first. Confirm who answered, Boston 02108 coverage, the responsible licensee, availability, price, permit duty, and terms before authorizing work.