Build the condition record
Build the condition record
- Choose an observation window and notify every affected unit or occupant.
- Confirm dishwashers, washers, ice makers, humidifiers, toilets and other automatic uses are quiet.
- Photograph or note the display at the start and end without removing seals or touching equipment.
- Pair the result with fixture checks and usage records rather than naming a hidden location.
Why the pattern matters
Why the pattern matters
BWSC says the meter belongs to the Commission, while the pipes and valves around it belong to the property owner. For a quiet-use observation, make sure no one in the building is intentionally using water. In a multi-unit property, that coordination is the hard part.
Questions the record should answer
Questions the record should answer
- Was the building truly at zero intentional use?
- Could an automatic device or running toilet explain the change?
- Is the concern unexplained consumption, an active leak, or suspected meter accuracy?
- Should the next call go to a property plumber or BWSC customer service?
Official references
Check the source that owns the rule
Next notices
Continue with the related decision
Independent connection
Call for plumbing help
Describe the observable condition first. Confirm who answered, Boston 02108 coverage, the responsible licensee, availability, price, permit duty, and terms before authorizing work.